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Reviews
Name: Jerry Pepper
Certifications: Licensed Journeyman Plumber, Backhoe Certified, Confined Space Certified
Favorite Aspect of My Job: Meeting new people and taking care of customers.
Hobbies: Enjoying swimming time with the family.
Role Model: My mother.
Interesting Fact About Me: My wife and I have 10 children between the two of us, so I have plenty of patience.
Best Advice to Customers: Call a professional when you have an issue.
Customers say: The recent reviews falls into the positive category, with the majority of reviews expressing satisfaction with the services provided by Matthews Plumbing Solutions. Customers frequently mention the professionalism, punctuality, and quality of work delivered by the company's technicians. Positive reviews often highlight the technicians' ability to diagnose and resolve plumbing issues efficiently, as well as their friendly and courteous demeanor. Customers also appreciate the company's competitive pricing and willingness to go the extra mile to ensure customer satisfaction. However, it is important to note that a few negative reviews exist among the positive ones. These negative reviews primarily focus on pricing issues, with some customers feeling that the quoted prices were too high. Additionally, a few customers have mentioned communication issues or dissatisfaction with the customer service experience. Overall, the sentiment of the reviews is positive, with the majority of customers expressing satisfaction with the services provided by Matthews Plumbing Solutions.
Jerry is very courteous and professional, He is very accommodating to all of my questions.
Response from Matthew's Plumbing Solutions:
Thank you for this kind review, Remson! We really appreciate it!
Jerry was very professional and knowledgeable, came in and got the job done quickly! Couldn’t have asked for better!
Response from Matthew's Plumbing Solutions:
Thank you for taking the time to leave this feedback! It is much appreciated!
Jerry was on time that was scheduled, called ahead to make sure we are home Came to advice us on pressure pump install and it turns out all we needed is pressure valve adjustment at the house no pump needed no extra work he was able to fix the problem we had for years and had no idea So glad this company was recommended for us and we will be recommending them to anyone that needs honest and helpful plumbing Thank you Jerry
Response from Matthew's Plumbing Solutions:
This is such a fantastic review! Thank you for leaving your feedback, Velma! We really appreciate it.
I responded to the home and found a clogged drain due to a clump of hair in the bathroom sink and did a drain cleaning to remove the obstacle. Drain is now running clear.
Gas line install
Tankless repair
Repair water line
Rebuilt shower valve
Tankless descale and iso valve
Pressure issues
Repaired toilet
Pickup materials