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Rating
Reviews
Name: Jerry Pepper
Certifications: Licensed Journeyman Plumber, Backhoe Certified, Confined Space Certified
Favorite Aspect of My Job: Meeting new people and taking care of customers.
Hobbies: Enjoying swimming time with the family.
Role Model: My mother.
Interesting Fact About Me: My wife and I have 10 children between the two of us, so I have plenty of patience.
Best Advice to Customers: Call a professional when you have an issue.
Customers say: The overall sentiment of the reviews is positive, with many customers expressing satisfaction with the services provided by Matthew's Plumbing Solutions. The positive reviews frequently mention the professionalism, efficiency, and quality of work of the technicians, with specific praise for their punctuality, friendliness, and ability to explain the work being done. Customers also appreciate the clear explanations of the pricing and the lack of hidden fees. Additionally, many customers mention the company's responsiveness, with technicians arriving on time and addressing issues promptly. However, there are also a few negative reviews, primarily related to issues with the quality of work or customer service. Customers have reported problems such as leaks, damaged fixtures, and incomplete repairs. While these negative reviews are present, they are outweighed by the positive reviews, and the company's response to these issues is generally seen as satisfactory. In general, the sentiment of the reviews is positive, with customers expressing satisfaction with the services provided by Matthew's Plumbing Solutions. While there are a few negative reviews, the company's response to these issues is generally seen as satisfactory, and the positive reviews far outweigh the negative ones.
Jerry is very courteous and professional, He is very accommodating to all of my questions.
Response from Matthew's Plumbing Solutions:
Thank you for this kind review, Remson! We really appreciate it!
Jerry was very professional and knowledgeable, came in and got the job done quickly! Couldn’t have asked for better!
Response from Matthew's Plumbing Solutions:
Thank you for taking the time to leave this feedback! It is much appreciated!
Jerry was on time that was scheduled, called ahead to make sure we are home Came to advice us on pressure pump install and it turns out all we needed is pressure valve adjustment at the house no pump needed no extra work he was able to fix the problem we had for years and had no idea So glad this company was recommended for us and we will be recommending them to anyone that needs honest and helpful plumbing Thank you Jerry
Response from Matthew's Plumbing Solutions:
This is such a fantastic review! Thank you for leaving your feedback, Velma! We really appreciate it.
I responded to the home and found a clogged drain due to a clump of hair in the bathroom sink and did a drain cleaning to remove the obstacle. Drain is now running clear.
Gas line install
Tankless repair
Repair water line
Rebuilt shower valve
Tankless descale and iso valve
Pressure issues
Repaired toilet
Pickup materials